1.Overview
This policy is part of the Terms of service. The refund amount depends on how long before the start of the Session it is cancelled. Times are counted in Tashkent time (UTC+5).
2.Cancellation by the candidate
| When you cancel | Refund |
|---|---|
| 24 hours or more before the start | 100% |
| From 2 to 24 hours before the start | 50% |
| Less than 2 hours before the start, or no-show | No refund |
Instead of a refund, you can reschedule free of charge once if you do so at least 24 hours before the start.
3.Cancellation or no-show by the interviewer
If the interviewer cancels, does not show up, or ends the Session early without a valid reason, you get a full refund or, if you prefer, a free rebooking with another interviewer.
4.Technical problems
If a Session fails because of a problem on the Platform's side, you get a full refund or a free rebooking. Problems on the candidate's side (internet, power, equipment) are treated as a late cancellation.
5.How to request a refund
Cancel the booking in your dashboard — eligible refunds are created automatically. For other cases, write to support@mockint.uz within 7 days of the Session.
6.Refund timing
Refunds go back to the original payment method within 5–10 business days, depending on your bank and payment provider.
